Dear....

The latest estimate we have from Railtrack for the re-opening of the East Coast Main Line around the Hatfield area is November 13. Until then the service will remain as it currently stands.

Railtrack has imposed a series of emergency speed restrictions on various routes in the wake of the derailment, while track is checked and repaired if necessary. WAGN has around 50 of those Restrictions at the moment.

Owing to the extensive operating restrictions that this imposes on us, an emergency timetable will be introduced once the main line is open. Unfortunately, this will mean fewer services, around 75% of our normal timetable, and it will be in place for some time, three months being the latest forecast from Railtrack. Where possible, we will be lengthening the trains we do run, to offer you a similar amount of seating and to minimise the potential for overcrowding. A timetable will be available to you once the details have been agreed with the relevant bodies, although it may be subject to some changes, should Railtrack impose further Restrictions.

While we all understand the need for this level of care and attention to detail when it comes to travelling safely on the railway, I fully appreciate the constant frustration when you are delayed on a daily basis and I thank you for your patience through these difficult times.

We are in the process of reviewing the ongoing disruptions to evaluate whether our existing procedures for recompense are adequate, bearing in mind recent events. Once a more consistent service has been established we will be in a position to advise you further.

Please rest assured that the whole WAGN team is continuing to work with our industry partners to resolve all these problems as quickly as possible and we will keep you posted on developments.

Yours sincerely

Mark Powles
Commercial Director
WAGN Railways

WAGN is laying on a shuttle bus service between Brookmans Park and Potters Bar. From there an emergency rail service is operating.

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